Online Shop FAQs


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following methods of payment: Bank Transfer, PayPal and Credit Cards (Mastercard, Visa and more).

WHEN WILL I BE CHARGED?

Payment is charged immediately after security checks from your bank issuer.

HOW DO I KNOW MY ORDER HAS BEEN PLACED SUCCESSFULLY?

We will send you an acknowledgement email on successful completion of an order on our site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I DID NOT RECEIVE A CONFIRMATION EMAIL

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details and delivery addresses.

ORDERED ITEM/SIZE/COLOR IS OUT OF STOCK

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible.

CAN I CHANGE MY ORDER?

If you need to change or cancel your order please contact us to let us know.  As our orders are automatically processed we cannot guarantee that we will be in a position to change it before it is shipped.  In the instance that you receive your order and need to change it please see our returns policy for more details. 

HOW LONG WILL MY ORDER TAKE TO BE PROCESSED?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 - 72 working hours as a guide.

I'VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

You can request a new password by going to the login section of the website and by clicking on the "Forgot your password" icon. Password will be sent to the email address you provided when you set up your user account. You can change your password at any time by going to your personal customer account and by following the on screen prompts.

HOW CAN I CHECK THE STATUS OF MY ORDER?

When you log into your account on our site you can check your order history which will detail when your order was accepted and when it was shipped. When an order is shipped, you the customer will receive a shipping confirmation email.

WHAT TO DO IF YOUR ORDER FAILS TO ARRIVE

Packages sent by regular post traceable and are very rarely lost. You will be sent tracking information when your parcel has been shipped.

All standard shipping packages will be sent by Priority Service and requires a signature on delivery. While these postal systems do try to deliver all parcels, there are occasions when losses happen. If this occurs, please allow 25 days from the date of dispatch for the package to arrive. If this time elapses and the goods do not arrive, please contact your local post / sorting office to check that no goods are being held.

In the unlikely event that the package is not being held at your local post / sorting office, please contact us as soon as possible and we will be happy to assist you in discovering the whereabouts of your package.

DO YOU HAVE A RETURNS POLICY?

We have a detailed returns policy please see our Terms & Conditions of Sale section for more details.

CAN I GET A REFUND?

Your statutory rights are not affected by shopping online with us, please see our refund policy in Terms & Conditions of Sale.

ARE MY DETAILS SECURE AND PRIVATE?

We use PayPal payment service providers and we are regularly checked and updated with the best fraud prevention software available to give our customers full peace of mind when shopping on our site. Customer's personal details are never shared with any third parties. Once your credit card has been processed your card details are deleted immediately.

If you have questions not covered here, please contact us!

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